Repeat referral savings

Use the Capita ROI calculator below to see the potential savings achievable during the repeat referrals process when employing the Capita Support software.

Simply input your data into the relevant calculator fields and click submit to find out what savings are possible when you use Capita Support.

The pre-populated figures reflect the averages uncovered during Capita's 'Realisation on Investment (ROI)' study.

Average annual salary of referring agent
Number of hours worked in a week
Number of weeks worked in a year
Average number of first time referrals received per quarter
Average number of repeat referrals received per quarter
Amount of time taken per referral, from point of referral to assessment (hours)

POTENTIAL SAVINGS
Per repeat referral, from point of referral to assessment
Total annual repeat referral savings
The above savings are based upon 0.25 hours being the time taken per referral, from point of referral to assessment, using the Capita Support system.

By implementing Capita Support systems the ability to half the time taken to process repeat referrals is achievable. With Capita Support the referral assessment process is on line enabling information to be aggregated up, improving both accuracy and the understanding of the needs of clients. This softer outcome is more difficult to quantify, but as this calculator shows significant annual savings can also result.