The above calculations are based upon cost / transaction figures of £8.62 face-to-face, £2.83 telephone, and £0.15 via the web. Source: The Better Connected SOCITM report, March 2012. The savings achievable are subsequently based upon a cost / transaction difference between telephone and web of £2.68 and between face-to-face and web of £8.47. These savings are only indicative of those achievable through successful migration to online self serve solutions. Per transaction savings will vary from organisation to organisation.
Legals and privacy.